When submitting a claim, please take the time to be thorough when entering your information. Once we receive your request for an investigation, we will contact the operations involved and likely enlist the help of RealTime Gaming in researching your claims. For this reason we ask that you be patient and refrain from any further activity on the accounts listed until the dispute is resolved. Any further activity on your part could delay the results of our investigation. Typically this process takes about three weeks but can take twice that depending on the volume of play or the number of operations involved.
Before submitting your claim we ask that you review the Terms and Conditions of the operations involved to be sure you understand the rules in effect while you were playing. To file a dispute, click here.